All in the family

TNReady’s new testing company also owns the old one

PHOTO: Marta W. Aldrich
Stephen Lazer (far right), who formerly worked for Educational Testing Service and is now the CEO of Questar, appears before a Tennessee legislative hearing last fall with Education Commissioner Candice McQueen to discuss scoring problems with the state's 2017 TNReady exam under Questar. ETS owns Questar and is now stepping in to oversee TNReady's design, while Questar will continue to administer the exam this fall.

Tennessee’s decision to bring aboard a second testing group to work through headaches with its problem-plagued assessment keeps the job within the same family.

Education Commissioner Candice McQueen announced Monday that Educational Testing Service, also known as ETS, will take over design work for TNReady to allow Questar, the exam’s current overseer, to focus on administering the test.

While McQueen described ETS as a “different vendor,” the group actually owns Questar.

The New Jersey-based nonprofit organization purchased Minnesota-based Questar in 2017 for $127.5 million to serve as its for-profit arm. Questar CEO Stephen Lazer came from ETS, where he was senior vice president over student and teacher assessments.

ETS is a big player in the testing world. The group designs and administers more than 50 million tests per year in 180 countries, and its assessments include the Nation’s Report Card given through the U.S. Department of Education’s National Assessment of Educational Progress.

McQueen said ETS has a good track record in Tennessee for creating its social studies and science tests, as well as its teacher certification exams. She said the state has received no complaints about testing directions developed by ETS, while it’s received numerous complaints about directions developed by Questar for TNReady math and language arts assessments.

“They are sophisticated in their content development,” McQueen said of ETS, noting that the group also has a larger staff and management structure than Questar.

State spokeswoman Sara Gast said Tuesday the testing groups “had no relationship at all” when the state Department of Education entered into its first contracts with ETS in 2015 and then with Questar to take over TNReady in 2016.

“ETS acquired Questar last year, but Questar has remained a separate legal entity, and we have two separate contracts and they are two separate companies,” Gast said.

The state plans to amend its contract with ETS to add TNReady design work and is negotiating with Questar about its $30 million-a-year contract. McQueen did not offer specifics about either, but any changes must be approved by the legislature’s fiscal review committee.

Questar’s two-year contract ends Nov. 30, and the state either will stick with the company or find its third testing vendor in four years. The state fired North Carolina-based Measurement Inc. in 2016 after TNReady’s failed online rollout prompted McQueen to cancel most TNReady exams that year.

PHOTO: Marta W. Aldrich
Gov. Bill Haslam and his education chief, Candice McQueen, speak with reporters Monday about how Tennessee will handle standardized test results this year because of technical problems administering the exams by computer.

McQueen said this week that Questar fell short in responding to testing problems this spring. And in an interview last week with Chalkbeat, she said several days of outages for the computerized test appear to have stemmed from decisions made by Questar employees who did not consult with the state.

One was caused by an overnight software upgrade in Minnesota that hampered logins for Tennessee high school students on April 25. The other involved a computerized text-to-speech feature for students needing audible instructions. Questar disabled the feature after determining it was preventing students statewide from logging in and submitting their exams on April 30.

McQueen said the state is reviewing the second matter.

We have a belief that Questar potentially made a change from what they did with text-to-speech in the fall to what we experienced in the spring. And that was … not an approved change from the department,” she said. “Our contract is very clear that if any change is made, it has to be approved through the department.”

Questar’s chief operating officer, Brad Baumgartner, did not immediately respond to calls Tuesday seeking comment.

testing testing

McQueen declares online practice test of TNReady a success

PHOTO: Manuel Breva Colmeiro/Getty Images

Tennessee’s computer testing platform held steady Tuesday as thousands of students logged on to test the test that lumbered through fits and starts last spring.

Hours after completing the 40-minute simulation with the help of more than a third of the state’s school districts, Education Commissioner Candice McQueen declared the practice run a success.

“We saw what we expected to see: a high volume of students are able to be on the testing platform simultaneously, and they are able to log on and submit practice tests in an overlapping way across Tennessee’s two time zones,” McQueen wrote district superintendents in a celebratory email.

McQueen ordered the “verification test” as a precaution to ensure that Questar, the state’s testing company, had fixed the bugs that contributed to widespread technical snafus and disruptions in April.

The spot check also allowed students to gain experience with the online platform and TNReady content.

“Within the next week, the districts that participated will receive a score report for all students that took a practice test to provide some information about students’ performance that can help inform their teachers’ instruction,” McQueen wrote.

The mock test simulated real testing conditions that schools will face this school year, with students on Eastern Time submitting their exams while students on Central Time were logging on.

In all, about 50,000 students across 51 districts participated, far more than the 30,000 high schoolers who will take their exams online after Thanksgiving in this school year’s first round of TNReady testing. Another simulation is planned before April when the vast majority of testing begins both online and with paper materials.

McQueen said her department will gather feedback this week from districts that participated in the simulation.

testing 1-2-3

Tennessee students to test the test under reworked computer platform

PHOTO: Getty Images

About 45,000 students in a third of Tennessee districts will log on Tuesday for a 40-minute simulation to make sure the state’s testing company has worked the bugs out of its online platform.

That platform, called Nextera, was rife with glitches last spring, disrupting days of testing and mostly disqualifying the results from the state’s accountability systems for students, teachers, and schools.

This week’s simulation is designed to make sure those technical problems don’t happen again under Questar, which in June will finish out its contract to administer the state’s TNReady assessment.

Tuesday’s trial run will begin at 8:30 a.m. Central Time and 9 a.m. Eastern Time in participating schools statewide to simulate testing scheduled for Nov. 26-Dec. 14, when some high school students will take their TNReady exams. Another simulation is planned before spring testing begins in April on a much larger scale.

The simulation is expected to involve far more than the 30,000 students who will test in real life after Thanksgiving. It also will take into account that Tennessee is split into two time zones.

“We’re looking at a true simulation,” said Education Commissioner Candice McQueen, noting that students on Eastern Time will be submitting their trial test forms while students on Central Time are logging on to their computers and tablets.

The goal is to verify that Questar, which has struggled to deliver a clean TNReady administration the last two years, has fixed the online problems that caused headaches for students who tried unsuccessfully to log on or submit their end-of-course tests.


Here’s a list of everything that went wrong with TNReady testing in 2018


The two primary culprits were functions that Questar added after a successful administration of TNReady last fall but before spring testing began in April: 1) a text-to-speech tool that enabled students with special needs to receive audible instructions; and 2) coupling the test’s login system with a new system for teachers to build practice tests.

Because Questar made the changes without conferring with the state, the company breached its contract and was docked $2.5 million out of its $30 million agreement.

“At the end of the day, this is about vendor execution,” McQueen told members of the State Board of Education last week. “We feel like there was a readiness on the part of the department and the districts … but our vendor execution was poor.”

PHOTO: TN.gov
Education Commissioner Candice McQueen

She added: “That’s why we’re taking extra precautions to verify in real time, before the testing window, that things have actually been accomplished.”

By the year’s end, Tennessee plans to request proposals from other companies to take over its testing program beginning in the fall of 2019, with a contract likely to be awarded in April.

The administration of outgoing Gov. Bill Haslam has kept both of Tennessee’s top gubernatorial candidates — Democrat Karl Dean and Republican Bill Lee — in the loop about the process. Officials say they want to avoid the pitfalls that happened as the state raced to find a new vendor in 2014 after the legislature pulled the plug on participating in a multi-state testing consortium known as PARCC.


Why state lawmakers share the blame, too, for TNReady testing headaches


“We feel like, during the first RFP process, there was lots of content expertise, meaning people who understood math and English language arts,” McQueen said. “But the need to have folks that understand assessment deeply as well as the technical side of assessment was potentially missing.”